Depending on the content, most gift sets are best refrigerated within an hour or two after receiving. The whole gift set may be popped into the chiller.
If you're receiving it and passing it on to the intended recipient at a later time, please do keep the set refrigerated for as long as you can. We recommend passing the gift set on no later than a day after initially receiving.
As per hospital SOP, we can only deliver up to the lobby/reception. Usually, the hospital staff will receive it and bring it up to the appropriate room or ward at their own time. Please ensure you include all necessary particulars such as room/ward/wing number for a successful delivery.
Alternatively, a present relative or friend may collect from the lobby.
While we hope this isn't the case, sometimes it does happen! We will contact you, the sender, in this event.
If we have not sent out the delivery yet, we shall hold it for a later delivery date at no extra charge. Due to the nature of our fresh items, this is usually only up to a maximum of a day after the initial date.
If delivery still isn't possible within a reasonable time-frame, bearing in mind the perishable nature of the items, we unfortunately will have to abandon the delivery. Since the gift set would have been completed at this point, a refund will not be applicable.
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