Frequently Asked Questions (FAQ)

Yes! We only use REAL floral elements in all our gift sets.

Any floral element you see is real, including the green fillers or 'grass' as many refer it as.

Yes. This is our #1 priority and we take it very seriously. All fruit that go into our gift sets are at peak freshness only.

While we do endeavor to deliver exactly what we've pictured, this is not always possible due to the seasonal nature of our fresh produce and floral elements.

If a certain fruit or floral element isn't in stock or season, we will replace it with something of similar or higher value.

Yes! All gift sets come with a FREE greeting card included. Your message may be entered in the appropriate field on the product page. Don't forget to include your sign-off name if any!

We can accept English, Malay, Chinese and Tamil script for the card. Not all emojis are supported, we will try our best to include any.

Depending on the content, most gift sets are best refrigerated within an hour or two after receiving. The whole gift set may be popped into the chiller.

If you're receiving it and passing it on to the intended recipient at a later time, please do keep the set refrigerated for as long as you can. We recommend passing the gift set on no later than a day after initially receiving.

We offer add-on Surprise Hand Bouquets for any gift set!

After adding a gift set to your cart, you'll be prompted to add these if you'd like. They come in 3 sizes and are always different. Our team has their creative hats on with this one.

We do not offer these bouquets as separate items at this time.

Depending on your requirements, we can explore crafting a bespoke piece just for your needs.

Visit this page for more info.

1. Find the perfect gift set and choose your variant options if any.
   
   
2. Add your personal message for the greeting card in the available field, if you have one.
   
   Don't forget to include your sign-off name as we'll only include exactly what is entered here on the final card! If there isn't a sign-off name, we'll assume it's meant to be anonymous.
   
   
3. Choose your delivery date in the calendar.
   
   
4. Add to Cart!
   
   
5. Select an add-on Surprise Hand Bouquet if you'd like that extra WOW factor for your gift delivery.
   
   
6. Click 'Check Out'.
   
   
7. Proceed to enter your shipping and billing particulars.
   
   Shipping Address - Your recipients details recipient. Please include their name, full address and contact number.
   
   Billing Address - These are your details. Please include this accurately so we can contact you in case we need to.
   
   
8. Complete your order and make payment.
   
   
9. That's it! Sunshine delivered, soon. :)

We deliver within the Klang Valley only from our HQ in Bandar Utama, Petaling Jaya.

Radius calculated as the crow flies from our HQ in Bandar Utama, PJ. Our website will automatically calculate the exact amount once you've entered the shipping address during checkout.

Standard Delivery - Zone A (within 15km radius) - RM10 flat fee on all deliveries, or FREE on orders RM150 and above.

Standard Delivery - Zone B (15.01km-30km radius) - RM5 base fee + RM1/km based on third-party delivery partner. We automatically absorb some of the cost to serve you better :)

Extended Distance Delivery - Zone C (30.01km radius and beyond) - RM10 base fee + RM1.50/km based on third-party delivery partner. We automatically absorb some of the cost to serve you better :)

Yes, you may!

There's a delivery date selector on every product page before adding to your cart. Plan your sunshine delivery in advance!

We offer up to same-day delivery for orders made by 12pm, Monday-Saturdays excluding public holidays.

However, at times we will close certain dates in advance due to high volume. Do place your orders in advance to avoid disappointment!

We accept credit card, online banking (FPX) and selected e-wallets.

For credit card, please select the 'PayPal' option when checking out. You do NOT need a PayPal account for this.

For online banking and e-wallets, please select the 'iPay88' option when checking out.

Our standard delivery is between 12-5pm on Mondays-Saturdays, excluding public holidays.

We contact all recipients prior to delivery to ensure they're ready to receive. This is very important as we're delivering fresh items! If we cannot confirm delivery, we do not send it out.

Once we've confirmed, we'll send it out and you will receive an email notification. Delivery is usually within 1-2 hours from this email at latest.

We can attempt to hide your particulars when contacting and delivering to a recipient, but we will still have to contact them prior to delivery.

Recipients are often not comfortable receiving a package from strangers, which we completely understand! If this happens, we'll contact you first to see what we can do.

Each individual delivery location will require a separate order.

If you are delivering multiple sets to one location on the same day, then one order will suffice for all.

Not to worry, we do not send any form of invoice or billing particulars with our deliveries. We're primarily delivering gifts after all!

All order confirmation and invoice correspondence will be sent to your registered email only.

Please ensure your billing address is your own with your personal contact number as well, just in case we need to contact you!

Yes!

As per hospital SOP, we can only deliver up to the lobby/reception. Usually, the hospital staff will receive it and bring it up to the appropriate room or ward at their own time. Please ensure you include all necessary particulars such as room/ward/wing number for a successful delivery.

Alternatively, a present relative or friend may collect from the lobby.

We have ceased all order pickups from our store pursuant to the current MCO regulations and for the safety of our team.

Please send us an email at mhsmalaysia@gmail.com as soon as possible with the subject "UPDATE ORDER" so we won't miss it.

If it is of particular urgency, you may also contact us at 03-7733 2332 or whatsapp 018-258 2298.

While we hope this isn't the case, sometimes it does happen! We will contact you, the sender, in this event.

If we have not sent out the delivery yet, we shall hold it for a later delivery date at no extra charge. Due to the nature of our fresh items, this is usually only up to a maximum of a day after the initial date.

If delivery still isn't possible within a reasonable time-frame, bearing in mind the perishable nature of the items, we unfortunately will have to abandon the delivery. Since the gift set would have been completed at this point, a refund will not be applicable.